We’ll work with you and the insurer to streamline the process and get your claim paid out as fast as possible.
Avoid explaining the same thing to multiple different people since you’ll only have one claims specialist you have to deal with.
We help with everything to do with the claim, from getting the paperwork done right to handling the back and forth with the insurer.
We know what needs to be done when submiting claims. Our team helps you to avoid mistakes and gets your claim paid out faster.
We’ll then look at your policies to see what you can claim and walk you through your options.
We’ll help you fill in the forms and guide you through getting the relevant medical documents.
The insurer reviews the claim and will let you know the outcome. Usually this takes about 2 weeks.
If your claim is accepted you’ll usually receive your payout in 48 hours (it varies with Income Insurance).
We often get the first call for help when something goes wrong. It’s a big responsibility but also a privilege. Here’s some true stories that show why.
A routine check up turned into a stage 4 cancer diagnosis. That day he left accounting to focus on treatment and recovery thanks to his backup plan, Income Insurance. His insurance ended up giving him two years with his family without the financial pressures.
We received a distressed call from a client after her husband unexpectedly passed in his early forties due to a sudden heart attack. Life Insurance couldn’t bring him back but helped with the financial burden of raising their two children and some time off to grieve.
Years of a cramped helicopter cockpit started his spinal issues. His pain increased until flying was no longer possible. His Disability Insurance payout acted as his replacement income now that he couldn no longer fly as well as letting him pay off some debts.
A few years ago, a mother of two told us she had kidney cancer. Being a nurse prepared her medically and her Trauma payout financially. It covered day care, her husband’s time off and medical expenses. She’s now back at work with the leftover money saved for the future.
Don’t miss an opportunity to claim just because you didn’t know you could – let’s have a chat.
If you can’t work due to being sick or injured for longer than your chosen waiting period.
If you’ve been diagnosed by two specialists as being permanently disabled and unable to work again.
If you’ve been diagnosed with less than 12 months to live or if a loved one with cover passes away.
If you’ve suffered one of up to 50 different traumatic events (e.g. cancer, a heart attack or stroke etc).
See exactly what you can claim in your insurer’s PDS.
Thankfully, in Australia most claims do get paid, even more so if you got your insurances through a specialist. Don’t just take our word for it though, here’s some stats from government studies.
$12 Billion
was paid over 100,000 personal insurance claims in 2019
Over 90%
of claims for cover set up by a specialist were paid between 2018 to 2021
Up to 23%
more likely to be paid for cover set up by a specialist vs direct with an insurer
